Sometimes things don’t go the way you planned. Like blogging. 🙂
I thought this the other day when I had need to shop in a big box retail department store. A few years ago, this store and others like it all installed several self-service checkouts — the ones with the complicated computer that spoke in a digital voice: “Please put your item in the bag.” I usually found these checkouts a pain to use and it was hard to get someone to help you when there was a problem with them, so I only used them if I had just a few items to buy and the regular checkout lines were long. And I guess I wasn’t the only one who felt this way, because now those self-service checkouts are all gone except from the chain grocery stores. In this particular store, they’d been replaced with a new set of express lane checkouts, which is a good plan as this store has long checkout lines.
It’s a reminder that technology has to not only do, but do so in a way that works easily for people. Otherwise, if they have a choice, they’ll abandon it. And that what seems like a really good plan or upgrade may turn out to be not what you end up with.